Return & Refund

Goods purchased cannot be returned unless having a fault or damage upon delivery. After you reveal the damages, you can inform us and handover to delivery agents on that time. After the delivery, we may not accept complains. Please contact us through [email protected] or 071 400 8881. Then we can do the re – delivery the products in good condition.

• If the product is not in good working condition, you can inform us within 2 working days after received the product. We will make arrangements to return the product to us, in order for our team to evaluate and process the replacement or a refund. In the event of a replacement, webcity.lk customer care team will coordinate with relevant suppliers for replacement of faulty products. The product must be returned in the original and undamaged manufacturer packaging box. This includes but not limited to, original tags, warranty cards, accessories any free items. If a product is returned to us in an inadequate condition, webcity.lk reserves the right to send it back to you.

Some products may become unavailable or become out of stocks from time to time due to the conditions of overselling by the suppliers. However the products may show online as available for purchase on webcity.lk, if the supplier has not promptly informed us of the fact that the product is unavailable for them to supply us. In such circumstances webcity.lk does not accept any liability whatsoever for the fulfillment of your orders.

• In the event of a stock unavailability, webcity.lk will inform the customer within 3 working days, and the payment can be refunded as per the “Refund and Returns Policy” guide lines.
• Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.