fbpx

Customer Help

Help Center

Hi, how can we help?

  • How can I sign-up as a customer on WebCity ? Start by clicking on Log in / Sign up  in the top right corner of your screen & Click Register. You will then be asked to provide some basic information. When you have provided the required information, click Register . Then you will receive the E mail from Webcity to your mentioned E mail address including registered confirmation link. So, you have to log into your E mail. Click the link & fill the user name, password, delivery address & other details. When you sign in to your account you will display following things about your Account Dashboard, Order, Download, Address, Account Detail, Log Out
  • How can I add a new delivery address to my account?To add a New delivery address to your account: Log in  Your Account in the top right corner of your screen. Then click on Address tab my account in the drop down.  Click the EDIT and then you can type the new Address. And click on “Save Address”
  • Are all products on Webcity original, genuine, new and unused?  YES, we are committed to offer our customers only 100%  original ,genuine, new and unused products.
  • Are there any hidden costs or charges if I order from Webcity ?  There are NO Hidden costs or charges when you order from WebCity.

 

Product Warranty

  • How can I claim warranty?  Kindly keep your warranty card in secure and if the products which are not having warranty cards, please keep your invoice in secure. We have mentioned the warranty period in your invoice.
  • How can I contact for the warranty?  If the product is not working condition within the warranty period, please contact us 071 400 8881 or [email protected] for the repairs. We will arrange the best services to you. Please refer our Warranty Policy.
  • How do I know if a product comes with warranty?  If a warranty is offered on a product, the warranty period will be displayed in the web site.

Order

  • My payment was processed successfully but I didn’t get any order confirmation. What should I do? You can reach our team under [email protected] OR  071 400 8881
  • I haven’t received the invoice for my order. What should I do?  A printed copy of the invoice should always be sent along with your order and also we will send a soft copy to your e mail. If you have not received an invoice, please Contact us and we will send you a copy of your invoice. You can reach our team under [email protected]
  • Do I need an account to shop on Webcity?  You can shop through your e mail loggings & social media (Facebook…etc) But having a Webcity account helps us to make your shopping experience fast, secure and convenient. You can create your own Webcity account.
  • My order is delayed. What should I do?  We are sorry that your order is  delayed. Please Contact us with your order details via [email protected] OR 071 400 8881
  • How can I track my order?  We will send you regular updates about the status of your order via emails, whatsapp and SMS. You can reach our team under [email protected]
  • How do I cancel my order?  A cancellation of an order can be done by contacting under the order in your user account. Log in to your account under the “order tab” & click cancellation  OR give us a call (071 400 8881) mentioning your order no. Cancellations are accepted only prior to dispatch of orders If your order is only under pre-delivered status and your order is eligible for cancellation, Cancel Button will indicate on your desired order that you wish to cancel.

Payment

  • How do I pay on WebCity?

We have the following payment methods which you can make a payment:

  • Cash On Delivery (easy and simple at your doorstep)
  • Credit/Debit Card
  • EZcash & MCash
  • Online Bank Transfer
  • Is it safe to pay with credit / debit card?  Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine for our customers. Details are completely secure.
  • Are there any hidden charges when I make a purchase on WebCity?  There are NO hidden charges when you make a purchase on WebCity..

Delivery

  •  The delivery rider misbehaved, what can I do? 
    We assure that misbehaviors is not happened through our WebCity team. They commit to high safety standards in order to make the delivery safe and comfortable. Direct action will be taken if the delivery rider has misbehaved.You can log a complaint via [email protected] or you can call us

Returns & Refunds

Goods Return Policy: Purchased goods cannot be returned unless having a fault or damage upon delivery. Please inform us within 24 hours after received products for a fault or damage upon delivery. Please contact us through [email protected] or 071 400 8881. Then we can do the re – delivery the products in good condition & we pick up the fault or damaged products.
More